Members can see their explanation of benefits (EOBs) online by simply registering at anthem.com. But, not all EOBs are online. Due to technical issues, EOBs for some adult dependents are not online at this time.
When EOBs are not online, members get a message that they can look at the online claims detail section. The claims detail section has the same information as the EOB. In addition, adult dependents can give subscribers access to their EOBs by updating their profiles online. Finally, members can always call the customer service number on their ID card if they have questions about their EOBs.
We are continually improving our online tools and EOB access. We will continue to keep you updated about those improvements.