Producer Online News
Broker Services call center delays and information to help individuals with their initial health plan paymentJanuary 3, 2014
Our Broker Services call centers are currently experiencing higher than expected call volume. We apologize for the delay, and appreciate your patience, as we work to return wait times to normal levels as soon as possible.
If your client has not yet successfully made their initial payment for their Individual on- or off-exchange health plan, they will soon receive a letter from us. This letter explains what needs to be done to ensure proper payment gets made and that they are enrolled in their new health plan.
The letter offers a variety of options for paying their first month’s premium, including Bank Draft, Personal Check, Cashier’s Check, Money Order, eCheck or Credit Card. It also gives them a variety of ways to make their payment like:
- Signing into a secure payment page or
- Sending in a check or money order
An important aspect of ensuring proper payment and enrolling your client in their new health plan is our secure, online payment system and the different portals set up based on whether your client bought on or off the exchange and if he or she speaks Spanish.
The attached provides the payment portal links your clients can use for coverage on the exchange, off the exchange and for paper applications. If your client is interested in mailing in a PAPER CHECK, they can mail it to:
KY, IN, OH, MO, WI, GA and NY:
P.O. Box 659806
San Antonio, TX 78265-9106
CO, NV, VA, ME, CT and NH:
P.O. Box 9041
Oxnard, CA 93031-9041
Please advise your client to include the letter with their check and to write the Application ID on the check or money order.
Important Note: A vital aspect to paying correctly on any of the payment portals is your client’s application ID, which can be found on the letter they will receive. The application ID is located on the top left hand side of the letter, underneath Applicant Name.
Remember the premium payment deadline has been extended to January 10 for plans on and off the exchange.
If you have any questions, please call Broker Services.